PC Repair

Computers & Servers  Desktops & Laptops

Free Diagnosis & Estimates  –  Guaranteed Work   –  Repair, Upgrade or New Set-up  –  Microsoft Windows Repair or Refresh  – Virus-Malware-Adware scan & removal  – Security, Patches, Updates & Service Packs –  Optimization clean-up  –  Data Recovery & Restore –  Peripherals & printers  – Software & Hardware Upgrades  –  Network Administration including Microsoft Server & Active Directory – Full IT Support – Internet Solutions


As of January 14th 2020, Microsoft no longer supports Windows 7 with critical updates. One of the things you can do if keeping Windows 7 for a while is to update your Internet browsers. Chrome, Firefox, Opera & Brave are all free and now the new Chromium Edge browser is available on Win 7. You should not use Internet Explorer as it is vulnerable to viruses & malware!
I have updated a lot of computers recently to Windows 10. If you are afraid of the change, I can make it run just like Windows 7, including bringing back your start button! If all your programs will run on Windows 10, you should upgrade. I can help you through the process!


The following are best practices that can and should be performed by anyone with a Windows based computer for optimal protection and performance.



A good Anti-Virus program is essential. Software like Norton and McAfee are good, but expensive and tend to slow your computer down unnecessarily as they have become large and bloated programs. These days, I recommend the free Microsoft Essentials for Windows 7 if you’re still using it. Windows 8 & 10 come with Microsoft Defender. Keep them all up to date and let it do the scheduled weekly scan of your computer. Regardless of the AV program you choose, manually update the virus definitions regularly. If you do install new AV software, un-install all others as having more than one anti-virus program is counter productive as they tend to fight with each other.

Windows Updates

Microsoft Windows (all versions) needs to be updated on a regular basis. Microsoft releases patches for the operating systems on the second Tuesday of every month. Set your computer to download and install Windows updates automatically, and your system will be better protected. Windows XP & 7 are no longer supported with critical updates. Windows 8 and Windows 10 will update if you have automatic updates set. Windows 10 usually releases a major yearly update.

Malware & Spyware

These pesky and harmful programs can slip by any anti-virus software. A good anti-malware/spyware program is essential. I recommend using at least two, and scanning regularly as no one program catches all the threats. I use Malwarebytes and Super Anti-Spyware.  Both have free versions available. Again, keep the definitions up to date and scan your computer regularly.

Back up your computer regularly.

One day your system will crash, your hard drive will die, or you will delete those important files or pictures on your computer. Use an external hard drive, thumb drive or even blank CD’s or DVD’s. You can also backup to the cloud. Don’t wait until your system dies to wish you had saved your data!

Windows Start-up

Almost every program you install wants to start and load in resident memory every time you boot your computer. (Some of these can be seen in the system tray, bottom right corner next to the clock.) This takes valuable resources away from what you actually want to do. These programs can be set not to load unless you actually want to run them. There are  probably programs installed on your computer you never use. These can be un-installed to give you more room on your hard drive and make your system run better. This is all included in my optimization and clean up service.

The above items are things most users can do themselves or I can perform these services for you. Most I can actually do remotely by using my remote access software.

The following items should be performed by a qualified technician.

Windows Repair

After a few years, Windows files can become corrupt and your system will lock up, slow down or start acting funny (errors, programs won’t open, etc.) I can perform a Windows OS repair, using the original disc or partition that came with your computer. I recommend a complete re-install of the operating system every 5-7 years. All data such as documents, pictures, videos, music and e-mail need to be backed up to an external source. I can partition & format your hard drive, and reinstall the operating system. We can then re-install your programs and data. This is also considered as a last resort when your system is corrupted or infected beyond reasonable repair with viruses, and/or malware. The bad news is all your programs will have to be re-installed. The good news is your computer will run as well as the day you bought it! (Probably better, as you will not have all the bloat-ware & trial programs that originally came on your computer!)

Hardware upgrades can really make a difference on how your computer performs. Adding more RAM (memory) is the best & most inexpensive way to get more speed out of an older PC.  If you are re-loading your operating system, it’s a great time to consider a new hard drive. Any new hard drive will undoubtedly be larger and faster (and cheaper) than your old one. After memory & hard drive, the cost of upgrading an older computer (new motherboard & processor, video card, etc.) can get to be nearly as expensive as buying a new one. If you do decide on a new computer, I can set it up for you.

Old or New Set-up

If you feel its time to re-install Windows, replace your hard drive or buy a new computer, my Setup Service will have you ready to surf the web the moment you hook it up. The Windows operating system that comes on your new PC will not be up to date on service packs and patches. The same goes for a re-install using your original disc or partition. You will also be missing many programs needed for normal computer operation. My set-up service includes downloading and installing all current service packs and patches along with installing and updating anti-virus and all other programs you will need to start using your computer again right away.

All of my services include testing the memory and hard drive, optimization of start-up programs, cleaning the registry and defragging your computer as well as an internal cleaning (blowing out the dust) and external cleaning of your desktop or laptop.


I can install additional free software upon request such as I-Tunes, Firefox, Chrome,  CD Burning software, etc. plus malware & spyware programs. Of course if you have your original software program discs and data, I can re-install and restore those as well as any other program you want on your computer.

My refresh Windows service includes backing up and restoring your personal data. Depending on your computer’s license, I have full versions of all Microsoft Windows OS and can also upgrade your PC.


Whether you’re having a software or hardware issue, I can fix your problem on any desktop or laptop computer. I offer free diagnoses and can advise you on the best course of action. Make your computer run as fast as the day you bought it (or even faster!)

I work out of my home-office in Gray Tennessee, centrally located to most of the Tri-Cities area….my overhead is low so my prices are low! Call or e-mail me and I can even arrange to pick up and deliver your computer!

Free Diagnosis & Estimates!